The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by the Vacation Package Terms and Conditions. OneTravel reserves the right to modify the OneTravel Vacation Package Terms and Conditions at any time without notice. In the event that the OneTravel Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.
All prices are displayed in United States Dollars (USD).
All Vacation packages are non-refundable and non-transferrable.
Immediate purchase: Your credit card will be charged for the full amount of your OneTravel Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.
PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THESE OneTravel VACATION PACKAGE TERMS AND CONDITIONS.
Government-issued ID and proof of citizenship are required for international travel (for all countries outside of the United State of America). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.
Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your OneTravel Vacation Package.
All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any OneTravel Vacation Package.
Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.
Cancellation by Suppliers: Each portion of your OneTravel Vacation Package is provided by the separate airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.
Vacation Package Pricing, Taxes/Fees, & Payment:
For new reservation OneTravel will charge service fees $50 per-passenger, per-ticket basis for flight bookings, $35 per room per night for hotel bookings and up to $25 for car rental bookings.
Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. OneTravel, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
OneTravel Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your OneTravel Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.
You, herewith, authorize OneTravel and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.
Credit card required upon check in: Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.
Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.
Vacation Package Changes, Cancellation and Refunds:
You must call OneTravel prior to departure to change or cancel any OneTravel Vacation Package bookings. Please do not call Travel Suppliers. Check out "Contact Us" section on the OneTravel homepage for information.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.
All travelers on one single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any OneTravel Vacation Package.
You shall be responsible for any and all cancellation fees assessed by OneTravel and Travel Suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.
Partial changes or cancellations to one product component of the package may not be allowed by certain Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with Customer service representative for more detailed information regarding your package.
Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.
Cancel and Change: In the event that changes or a cancellation is allowed for a vacation package, OneTravel's service fee for processing such change or cancellation will be $75 per-passenger, per-ticket for flights, $25 per room per night for hotel and $10 for car bookings in addition to any fare difference and any applicable Travel Supplier fees.
Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the Vacation Package.
Air Component Policies:
Hotel Component Policies:
- Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).
- Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
- Most air tickets are not changeable/transferable & non-refundable.
- Origin and destination cities for any OneTravel Vacation Package cannot be changed.
- No changes are allowed to the number of travelers.
Car Rental Component Policies:
- Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
- Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call OneTravel to inquire of such changes.
- For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.
- You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees and other services provided by the hotel that you request during your stay at the hotel
Activities Component Policies:
- Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.
- Booked car categories cannot be downgraded (i.e., mid-size to economy).
- No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
- Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
Responsibility: OneTravel makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a "Travel Supplier"). OneTravel is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website, the customer waives any claim against OneTravel, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither OneTravel nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of OneTravel; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.
- Activities Terms and Conditions include various rules and restrictions that apply to your activities booking.
OneTravel bly recommends the purchase of travel insurance, which may help to recover certain change and cancellation fees. OneTravel recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your OneTravel Vacation Package. Travel insurance pay outs are subject to limits of coverage. Please read the Travel Insurance Terms and Conditions for full details. For more information regarding available benefits or coverage, you may contact our Travel Insurance Provider (Seven Corners) at 1-877-444-5013. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Insurance Provider to confirm that the coverage of your policy is adequate.
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.