Customer Reviews

The agent was professional and resolved the issues promptly.

Have been using OneTravel for the past 6 years. Their agents are well trained and well mannered. They have never failed to get issues resolved even if it takes hours.That's dedication. As a Chef i demand reliability and dependence and that's what the agents at OneTravel gives.

It was so much easier than I expected. Great job. Thanks

One Travel ... its great travel ... awesome

Thank you so much for helping me I appreciated great service thanks again will recommend you to my friends my family 5 stars to you thanks again

I was on a stand by flight to Tulsa and found out all flights were completely booked for the next 5 days, this agent found my mother a reasonable flight for me for a very reasonable price leaving the next day. going a different route but I was not looking at 5 day or more stay at the airport. I thank God for her and you are blessed to have such a hard working employee.

My agent was great, she was patient, courteous.

service was fast and efficient .all questions were answered and he was very supportive

Extremely happy that I was able to get my refund today, times are tough currently and every little thing helps! Thank you!

I am always booking with onetravel and very happy with your service

Your agent was very helpful in changing our reservation at a very reasonable cost

The service provide by your agents it’s one of the best wonderful service I am a. one travel costumer for the last. 20 years. I love one travel Keep safe and healthy .sincerely. Marina. .

Continue providing and making prices competitive..

I am very impressed by my use of your company and the service I have received .. Thank you.

Finally , I concerned was solved, thank you for everything for processing my refund and hopefully I get my refund money soon Thanks a lot for taking time , God bless n stay safe

Was very happy with the service I received

The agent was professional and courteous and took care of everything that I needed to address in a timely manner.

Customer service was extremely nice and friendly

All in all, it is good and I appreciated during the covid19 . Thank you for great service.

The agent was extremely helpful. Best support I have experienced in a long time

I was treaded with the up-most respect, all my questions where answered. After COVID-19 is over I will be using One Travel again.

Excellent service! Thank you very much.

Charge for cancelling during COV19 Flight was reinstated back to my credit card

Thank you my family have been exposed to corona virus and tested positive. You helped very much in refund and relieved some pressure for us at this time. I expect refund thank you.

Excellent service. He was very quick to resolve the booking issue. Thanks again!

I am fully pleased with the service I have received every time I have used OneTravel. I will continue to use your service for my travel needs.

I was happy to have my issue resolved with my flight credits. Thank you

My problem was resolved very quickly. Thanks!

My request for itinerary change was handelnd well and very friendly in these difficult times of flying. Thank you!

very professional in time of crisis. so happy

Just want to say thank you for thr agent that helped me put he was soo patient and helpful and got me what i was looking for thank you again cheapoair .

i would fully recommend one travel

Very quick and very helpful under stressful times??????

Shamni- she was the best. She provided the needed time in most clear manner. I really appreciate it.

I'm very pleased at the prices and service and professional treatment

excellent, fast, courteous service. thank you in these trying traveling times!!!

Thankyou so much for helping us??I really appreciated what you give us help to go back home...

Daisy was very helpful!

The lady who helping our reservation she is really awesome and professional thank you for help

The young lady who helped me was extremely courteous and efficient. Did an outstanding job of resolving my problem. She deserves a raise.

Hector the indo very accommodating step by step he try to help customer

The person who contacted me was very courteous, polite and patient.

the young man was very pleasant answered all my questions thank you

Very happy

awsome customer service thankyou

A special time of stress for us all. The agent, (after holding for 2 hours) was very calm and efficient). A well done

Thank you,

Thank you for your help in this time of crisis and not taking advantage of us!

Your agent is the most professional person that U have on staffwith what going on with the virus people panic which I was one but the agent with is calme made my day souper..... He did help me a lot and very satisfied with is work....if I had a business like before I sure would have hired him thank U all and be safe Bernard Chenier

Very nice people. One travel #1. Thanks.

Noel was the best travel assistant ever !!!!

Very well trained agent.

she was very helpful in professional thanks so much

The agent Antoine I dealt with today was very knowledgeable and was able to process my request promptly. When i mentioned an error in my billing he also was able to spot it right away. Great service

good

Ales x was the agent that helped me today. He should be promoted to general manager. He was a dream to be assisted by. Thanks to him, i will be loyal to one travel for years to come!! Also thank you to the supervisor Vaugh for helping me yesterday!

Yes I would recommended one travel

Agent resolved problem in an acceptable time

He is very god

We had an excellent agent. Polite, respectful and efficient. He went above and beyond for us

Very helpful

The agent was very patient and gave several options as a solution. My issue was amicably resolved.

Very polite and efficient.

Hansel was wonderful and made all the necessary changes with no problems. Thank you so much for all your help Hansel. We really appreciate it.

The lady I was on the phone with is wonderful!

I already do recommend you and I'm pleased with your services. Thank you.

Great and kind

Very good service

it was a great services call thank you

Really appreciate the service!!!

I found the agent efficient fast and very helpful

Bali was very helpful and resolved my issue excellent customer service

The agent was patient and listen! Very nice and provide great customer service! Even when I shared with him the loss of my sister in law he was kind to say he was sorry for my loss and gave his condolences! Thank you and give the guy a raise!

Barrett was very helpful in getting my last minute flight from Minneapolis to Atlanta

Arianna was incredible through the whole experience.

You’re awesome

My agent was excellent, he was patient and kind, thank you for making a bad situation better

Customer service representative was very nice and helpful he took care of my cancelation and made sure i understood.

Danny listened to my issue and was able to resolve my issue of changing my flights. Thank you Danny

Excellence and professionalism

The worker was very kind and helpful.

Berry good attention and poffeciona the person take my call

The person I was on call with (Greg?) was patient and helpful with my inquiries.

Barrett was friendly, professional & efficient

I was so happy to reschedule our trip due to coronovirus.

Thanks

I was very happy with your service

Great Customer Service during an emergency situation, Thank you!

My recent Agent, Hancil, was kind and did the best I asked for

The agent was very helpful and cooperative plus he gave me an excellent service

Very good under busy circumstances

She was there to really help! Thank you.

Great customer service

The agent who helped us was so caring and helpful we are very pleased with the service. I am sorry we did not get her name

THANK YOU SOOOOOOO MUCH!!!!

Very professional

Very helpful and pleasant - very detailed in getting and giving information. Thank you.

Thanks

Val was very professional and great customer service.

Agent went above normal service expectations. I know the heavy volume of calls they receive at this time. The wait time was frustrating but the service when I got through was A1. Many Thanks to “One Travel” at this difficult time.

The tepresentuve of custom service was very kind, professional and helpful. Thank you

Your agent was very helpful in changing our reservation at a very reasonable cost

Excelent agent

I love the way my concerns were handled. As a customer, I felt so special.

The gentleman that help me was very pleasant and I really appreciated it!

great service. no problems

Excellent thanks

the guy that help me was very professional and nice. He help me with my ticket resversation and made sure I got the tickets that was quoted. Thank you so much for all your help and this matter

He so patient, calm, nice person as he talks to me. He tried to uplift me because of the situation to make it short he is the best customer service I I evert talked to.

Great customer service

Very polite. Very professional

The best customers servise!

Agent resolved problem courteously and was thorough. I was very pleased with the agent's assistance.

courteous and efficient!

The Agent I spoke with with was Roddy. He was very professional and explained things in great detail and gave great options and recommendations on making our trip benefit our needs.

Agent I spoke to was very helpful, patient

this agent was very patient.

Thank You

Very helpful

Very helpful agent

thank you.

Very pleased

Keep up the great work!

Thanks

I have spoken to SCOTT he has exceded customers expectations he is so cool and full bottled in what he is doing.GOOD Job young man thanks so much.More blessings to you all at ONETRAVEL

Couldnt have ask for better service.

very good

Keep up the good work, thanks

Handled extremely professional

Agent very well trained.

my agent was outstanding!!!!

You agent was extremely helpful and helped me reschedule my flight. Excellent customer service.

Very professional

Very easy ! Great help.

great job

The young woman who helped me was outstanding, - polite, efficient, knowledgable!

Your agent was fantastic! I am sorry I did not write down his name. But he deserves a promotion and a raise!

Rosario was very knowledgeable, efficient & polite. I was completely satisfied &happy with her expertise. One Travel customer support is the best. I highly recommend it to everyone.

The process is fast end very quickly service good

Very good customer service

Micael resolved a somewhat complicated issue. I thank him for a job well done.

Hult is great in assisting in my concern. Thank you.

Romel was an amazing help. He was polite, curious, and took the time to explain everything to me. He deserves a raise.

VERY GOOD... IM SATISFIED...

fantastic customer service i thought i was not going to get anywhere so at first i almost didn't try thank you sooooo much!!

Ross was super helpful, efficient, polite and friendly! Thank you!

My specialist, Adriel, was superb! Kind, understanding, knowledgeable, perfect!

She was great and excellent rep

Great customer service

Very nice

Very helpful thanks

Tamara is great!

Pleasant and helpful.

Pleasant, very helpful service from Seumas.

I am so happy I called the number on the email. My agent was amazing & she relieved the stress of this trip! Thank you!

I got all the help and more . Thank You

This was my first time booking a flight and it was easy thanks to them five stars here

Friendly service

Thank you for being available on 1-1 call on weekends

Very helpfull!

Your agentTheodor was very helpful

He was great.

Excellent service

He was quick and ensured he had all the correct information Very professional

Great service

Tamara was very helpful

the agent was very helpful to me and help me out with all my needs and i thank you so much ill be calling you back for my june trip soon g brown

Nice job

My server was patient polite and amazing

Very helpful and friendly agent despite my limitations with the language. Thank You

good job

Very good service and very Kind and efficient agent, Daniel Olivo was very nice and kind agent

Good experience

Very good job!!

Just booked flight for Memphis Tennessee agent was very nice and knowledgeable!

Daniel was amazing and took very good care of me.

He worked hard at giving me the best deal

Professional

Every time that I call to make reservations ,always have the best excellent service , as you could see in your records I’m a costumer with your company for year ..

Agent was kind and considerant to my needs with selecting seats for my roundtrip to Santiago, Dominican Republic.

Kenneth helped me, he's very patient, kind, & professional. If all your employee's had Kenneth's personality, and dedication to his job then you would have the best, smoothest running company.

Erin was very knowledgeable and pleasant to deal with, resolved my issues, she is a true gem to One Travel, thank you!!

Your travel agent was very helpful and courteous.

The agent was nice

The agent that I was talking is very patient( she takes time to explain to me all details about the reservation, and I understand very well, professional and nice

Excellent work

Thank you very much for your support very kind

Our agent was very patient and very kind!

Excellent, polite and professional employee

super ,I likes

the person was very curteous and helpful. She did everything to make sure that i was satisfied.My major issue was landing in Jamaica in the night time. i expressed that to the tech support and i really apprecited the fact that the cared about my safety concerns and helped me accordingly.

Very appreciative to Cameron for the way my issue was handled and resolved. I feel Cameron was very professional and went over and beyond to have my situation resolved. I look forward to doing business with your company again. Thank you

I needed to change my flight due to a death in the family. Your telephone representative was kind, courteous and compassionate! Thank you!

The two agents I spoke on chat on two consecutive days (Florence and Brandon) were incredibly helpful.

Agent was very courteous

Great service great price

Excellent service

He was so helpful and polite

Great agent ... experienced and appeared knowledgeable of the job!

My service agent was lovely and answered all of my questions. He was patient and got me the reservation exactly as I wanted it.