Headquartered at Bowen Hills in Brisbane, Virgin Australia is the winner of several prestigious awards, such as "Best New World Carrier" and "Best Cabin Crew" awards by AirlineRatings.com,“Best Frequent Flyer Scheme” and "Best Cabin Crew" at the Australian Business Traveler Awards, and more. It is Australia's second-largest airline after Quantas and the largest airline by fleet size to use the "Virgin" brand. Virgin Australia has its hubs at Auckland Airport, Brisbane Airport, Melbourne Airport, and Sydney Airport, and has its focus cities at
Adelaide Airport, Gold Coast Airport, and Perth Airport. Boasting a fleet of 121 aircraft, the airline has codeshare agreement with Air Berlin, Air New Zealand, Alitalia, Delta Air Lines, Etihad Airways, Hawaiian Airlines, Singapore Airlines, South African Airways, Tigerair Australia, Virgin America, Virgin Atlantic, and Virgin Samoa, while a codeshare agreement with Air Canada will start in early 2017. The airline offers flights to several destinations including
Los Angeles, Hong Kong, Beijing, Christchurch, Sydney, Johannesburg, Phuket, Wellington, and more.
Classes of ServiceVirgin Australia offers 5 classes of cabin:
- Business Class
- 'The Business'
- Premium
- Economy
- Economy Space +
Business Class offers experience matchless space and comfort, along with excellent amenities. Known for its luxurious recliner leather seats, this class also offers premium foods and beverages carefully chosen by leading Australian chef, Luke Mangan.
For Domestic and International Short-Haul Flights
- In this class, passengers are offered luxury leather seats with generous recline and ultimate comfort.
- The menu in Business Class is sophisticated. Passengers begin their day with healthy breakfast options. In the flights of more than 2 hours and45 minutes of duration, passengers can enjoy a full three course dining experience of lunch and dinner. In flights traveling during the night, passengers can enjoy a quick snack shortly after the departure, followed by a continental breakfast in the morning. This meal is well-complimented with a premium assortment of Australian beers, fine wines, spirits, coffee, and premium tea from Madame Flavor range.
- In Boeing 737, the airline offers wireless in-flight entertainment services across its domestic and international short haul fleet through a high-tech system that allows passengers to choose from a number of movies, TV shows and music. Passengers in Boeing 737 are provided with a complimentary tablet and premium headset. This tablet can also be used to access wireless in-flight entertainment on some flights. On other aircrafts, the tablet offers a pre-loaded assortment of movies, TV shows and music.
- In Embraer E190 flights, passengers are offered hand-held personal entertainment system offering an assortment of movies, TV shows and music.
- Passengers of Business Class can work or relax in Virgin Australia lounge before boarding the flight. These lounges are available in Sydney, Melbourne, Perth, Brisbane, Canberra, Adelaide, and Mackay airports.
- Passengers of Business Class enjoy priority check-in facility.
- The baggage limit for checked baggage is of 23 kilograms.
'The Business' is available in airlines’ domestic A330 coast-to-coast service, and long-haul international B777 service.
A330 'The Business'
- Passengers in this class enjoy flat beds.
- 'The Business' offers wide storage with USB and universal power charging points to make sure that the handheld devices do not run out of power.
- One can also refresh with the Mandarina Duck amenity kit with REN cosmetics and skincare products.
- The cabin configuration in this class makes sure the direct aisle access while a cocoon-like seat design offers complete privacy. The center suites in this class boast a privacy screen.
- On the personal 16-inch touch screen and complimentary noise-cancelling headphones, passengers can enjoy access to more than 300 hours of movies, TV shows and much more.
- Passengers are offered carefully designed lighting options that allow the passengers to light-up the suite to their preference. One can use a focused light for reading.A brighter overhead light is also provided for lighting-up the suite, and a dimly-lit lamp for relaxing.
- The new A330 coast-to-coast premium service starts before passengers take the flight. Passengers of this class are offered with the facilities of Priority Check-in, Priority Boarding and access to the Virgin Australia Lounge.
- Passengers can make a swift exit with Priority Baggage pick up on arrival.
- Restaurant style dining experience is offered on demand featuring an a la carte menu designed by Luke Mangan.
- The baggage limit for checked baggage is of 23 kilograms.
- ‘The Business’ passengers can arrive and depart with elegance in complimentary Limousine.
- Priority Boarding facility is offered to the passengers of this class.
- Passengers can have access to Virgin Australia partner lounges at the airport.
- Travelers can stretch out in a private cocoon-like suite and enjoy the luxury and comfort of a fully flat bed and the convenience of direct aisle access.
- Champagne cocktails are served in this class with canapés after take-off.
- A Mandarina Duck amenity kit is offered featuring REN Skincare products.
- Turndown services is offered on demand with lavish duvet, pillows, JuliGrbac designed pyjamas, and Mandarina.
- Mood lighting is available all through the cabin with controllable lighting in the suite.
- In-flight entertainment experience is made even more interesting with personalized 18-inch touch screen and noise-cancelling headsets.
- Passengers are offered personal work stations with electrical port, USB connectivity and storage at their fingertips.
- One can relish restaurant-style dining at a time that suits them. The dining option includes Luke Mangan designed an a la carte menu or Express Breakfast Australia dining option allowing the travelers to create their own bespoke dish. Freshly brewed Nespresso coffee and Madame Flavor is also offered to the passengers of ‘The Business’. Tea is available throughout the flight. Passengers can also enjoy beverages and light refreshments at ‘The Bar’ that can serve a maximum of 10 at a time.
- Female travelers can take the facility of an exclusive ladies washroom.
- Passengers are offered customs express path and priority baggage release.
- The baggage limit for checked baggage is of 23 kilograms.
PremiumPremium Class is available only on long haul international services and selected short haul international services. The amenities offered are as follows:
- Premium Class passengers are offered dedicated Premium Check-in and Priority Boarding.
- Passengers can enjoy water, juice and sparkling wine offered before take-off to welcome them on board.
- The seats are generous recliner with ample legroom. All the seats are equipped with in-seat electrical power and USB connectivity.
- Premium class passengers are offered with luxurious pillows and blankets in order to make the journey more comfortable
- A luxury Mandarina Duck amenity kit is offered with REN skincare products to keep passengers refreshed during the flight.
- Premium Class passengers can enjoy personal seatback in-flight entertainment with 10.6-inch screen and noise-cancelling headsets.
- A premium plated meal service is presented in fine dining crockery. Inspired by ‘The Business’, PremiumClass also offers premium wines and after dinner liqueurs in elegant glassware
- There is the ‘Premium Pantry’ for self-service food and beverages for the exclusive use of Premium guests
- Premium class passengers are offered Nespresso coffee and Madame Flavour tea available throughout the flight
- The baggage limit for checked baggage is of 23 kilograms.
Economy Class offers passengers to enjoy the value-for-money comfort and options. The facilities offered in this cabin class are as follows:
- Luxury leather seats adding great comfort to the trip.
- Complimentary food is served on all domestic flights of the airline. No matter what is the time of the day, passengers will always be offered something complimentary from the carefully selected food and beverage menu. The menu is subject tochange from flight to flight.
- Passengers can also purchase food and drinks from the retail menu.
- All Economy passengers are offered with complimentary tea, coffee and water on all the flights. Virgin Australia also offer an assortment of complimentary soft drinks, beer, wine, and cider on all Australian domestic flights with a scheduled departure time between 5p.m. and 7p.m., from Monday to Friday.
- In the Economy Class, entertainment options are available on many of the aircraft. In A330, there are seat-back entertainment systems with movies, television, and audio channels while selected Boeing 737 and Embraer 190 aircraft boast wireless in-flight entertainment systems that allow access to hundreds of hours of movies, TV shows and music to the passengers.
- The baggage limit for checked baggage is of 23 kilograms.
International Short-Haul Economy
The facilities of International Short-Haul Economy include:
- The luxury leather seats increase the comfort element.
- On the Trans-Tasman flights, the Getaway, Freedom, Premium Saver, and Premium passengers receive complimentary food and selected beverages. Passengers on Go and Go Plus fares receive complimentary tea, coffee and water. A range of snacks and other beverages may also be purchased, depending upon the availability.
- Getaway and Freedom passengers receive complimentary food and selected beverages. All the travelers travelling on the international short haul flights receive complimentary tea, coffee and water.
- The airline offers wireless in-flight entertainment across its domestic and international short haul fleet. This entertainment system allows passengers to have an access to hundreds of hours of movies, TV shows and music. Passengers in this class are also offered in-flight entertainment tablets on selected Trans-Tasman and Pacific Island flights depending upon the availability. These tablets are given free-of-charge to passengers travelling on a Flexi fare. Passengers who are traveling on a Saver fare may hire a tablet.
- The baggage limit for checked baggage is of 23 kilograms.
International Long-Haul Economy
The facilities in international long haul economy class include:
- Large cabin with 3-3-3 seating configuration. These comfortable seats are ergonomically designed seats with generous 81cm (32") legroom and 15cm (6") recline. A USB (Universal Serial Bus) slot is offered to power the personal devices.
- In-flight food and drinks are all-inclusive. Meals and beverages are served all through the flight duration, and snacks are available from the onboard snack kiosk.
- Passengers can choose from a wide selection of meal choices for special meal requirements.
- To the travelers travelling on the Boeing 777 international long haul service, the in-flight entertainment system Red is offered. This high-tech system entertains all ages with an arrayed range of new release and classic movies, TV favorites, exciting games and lovely music, delivered through a touch-screen and handset controlled system.
- Passengers in this cabin class are offered with Virgin Australia amenity kit to make the flight more comfortable.
- In-flight entertainment facility includes an LCD touch screen.
- Mood lighting is offeredall through the cabin in order to match the different phases of the flight.
- The baggage limit for checked baggage is of 23 kilograms.
Economy Space +Economy Space + offerstravelers the facility to speed through the airport and enjoy extra on-board benefits. Economy Space + is located in the first five rows and the exit rows of the main cabin on Virgin Australia's Boeing 777-300ER fleet and can be purchased while selecting the seat. The benefits of Economy Space + include:
- The comfortable seats with extra legroom. These seats are equipped with overhead locker.
- Passengers can check-in via a dedicated Premium check-in counter.
- Passengers of Economy Space + are offered with pre-boarding facility.
- Passengers are offered guaranteed first meal choice.
- Premium noise cancelling headset is offered on every seat.
Web Check-In
With online check-in facility, passengers can avoid the hassles of queues at the airport. Passengers can check-in for the flight online via desktop, tablet, or mobile devices.
- Online check-in for domestic travel can be done 48 hours prior to the scheduled flight departure time, and closes 45 minutes prior.
- Online check-in for international travel opens 24 hours prior to the scheduled flight departure and closes 90 minutes prior to the scheduled flight departure.